About Ace Home Care
Compassionate Care, Personal Leadership
Meet Ophelia Baylay & Pauline Bormen Lee, the dedicated owners and directors of Ace Home Care Charlotte, where professional expertise meets genuine compassion to serve Mecklenburg County, NC families with exceptional home care services.
Meet Your Local Care Directors
Experience the difference that comes from personal leadership and unwavering commitment to our community
Ophelia Baylay & Pauline Bormen Lee
Owners & Care Directors, Ace Home Care Charlotte
Ophelia Baylay and Pauline Bormen Lee are the co-owners and Care Directors of Ace Home Care Charlotte, combining their shared passion for compassionate service with deep roots in the Charlotte, NC community. Together, they have built an agency grounded in the belief that quality home care should be accessible, personal, and delivered with genuine heart — ensuring that seniors across Mecklenburg County can live safely and comfortably in their own homes.
With Charlotte's senior population growing rapidly, Ophelia and Pauline recognized an urgent need for a home care agency that truly listens to families and goes beyond the basics. Their hands-on leadership means that every client receives care that is thoughtfully designed, closely monitored, and always backed by two owners who are personally invested in the outcome — from Charlotte, NC to Concord, NC and all communities in between.
"We started Ace Home Care Charlotte because we saw families struggling to find care they could truly trust. Our promise is simple — to treat every client the way we would want our own loved ones treated. With warmth, professionalism, and unwavering dedication, we are here to make aging at home not just possible, but peaceful."
Our Mission
At Ace Home Care Charlotte, our mission is to provide exceptional home care services that allow seniors and individuals with disabilities to maintain their independence, dignity, and quality of life in their own homes across Charlotte, NC and Mecklenburg County.
We understand that each person's needs are unique, which is why we take a personalized approach to care. Our team works closely with families to develop care plans that address specific needs — from private-pay premium packages to Medicaid waiver services — while respecting individual preferences and maintaining the highest professional standards.
Under Ophelia and Pauline's leadership, we've built a reputation for reliability, compassion, and excellence that families throughout Mecklenburg County, NC have come to depend on.
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Compassion
We approach every client with empathy, understanding, and genuine care for their wellbeing.
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Respect
We honor each person's dignity, choices, and right to live life on their own terms.
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Excellence
We maintain the highest standards in all aspects of our care and service delivery.
Our Commitment to Mecklenburg County, NC
As a locally-owned franchise of the trusted Ace Home Care brand, we combine proven care excellence with deep community connections. Ophelia, Pauline, and their team understand the unique needs of Mecklenburg County, NC families and are committed to being a reliable, long-term partner in your care journey.
Charlotte's senior population is projected to double by 2041, and we are proud to be at the forefront of meeting that growing need. Our carefully screened, professionally trained caregivers bring both expertise and local knowledge to every client relationship across Charlotte, NC and surrounding communities.
Proudly Serving Mecklenburg County, NC Communities
Why Families Choose Ace Home Care Charlotte
Experience the difference that personalized leadership and professional care can make